Our Service
All prices shown on pinkantstore.com exclude VAT. For customers in Spain, the applicable VAT is added during the checkout process. B2B customers with a valid intra-Community VAT number are exempt from Spanish VAT—the exemption is applied automatically when the number is entered during the checkout process. Our prices are structured for recurring wholesale purchases. By working directly with manufacturers and handling consolidated volumes, we can offer competitive prices without requiring a minimum order.
Spain
Mainland Spain: 2 to 5 business days from order confirmation.
For shipments to the Balearic Islands, the Canary Islands, Ceuta, and Melilla, delivery times vary by destination—please contact us before placing your order.
Europe
European Union: 4 to 7 business days depending on the destination country.
For shipments to the Azores and Mediterranean islands, delivery times are estimated based on the destination—please contact us before placing your order. The delivery times indicated are approximate in business days and may vary depending on stock availability and the carrier.
For rush orders, please contact us before finalizing your purchase.
Spain
Mainland Spain: Free shipping on orders over 75 € + VAT.
For orders below this amount, the shipping cost is calculated based on volumetric weight and is displayed on the checkout screen.
For shipments to the Balearic Islands, the Canary Islands, Ceuta, and Melilla, shipping costs must be quoted—please contact us before placing your order.
Europe
European Union: free shipping on orders over 150 € + VAT.
For shipments to the UK, Switzerland, the Azores, and the Mediterranean islands, the cost is subject to a quote—please contact us before placing your order.
VAT for European customers: B2B customers with a valid intra-Community VAT number are exempt from Spanish VAT. The exemption is applied during the checkout process when you enter your intra-Community VAT number.
We accept the following payment methods: credit card, debit card, PayPal, and bank transfer.
All credit card and PayPal payments are securely processed through the payment gateway at checkout.
For payments by bank transfer, the order is reserved and processed once receipt of the payment is confirmed. Bank details are provided during the checkout process.
Products received damaged or defective: These must be reported within 24 hours of receiving the order by emailing info@pinkant.es with photos of the damage and the order number. Pink Ant will handle the replacement or refund at no additional cost to the customer.
Returns for other reasons: The customer has 14 days from receipt of the order to request a return of any product, provided it is unused and in perfect condition. To initiate the process, email info@pinkant.es, indicating the order number.
In all cases, the customer may choose between a replacement or a full refund via the same payment method used for the purchase. Return and shipping costs are covered by Pink Ant.
Promotional products: Returns and refunds arenot accepted, unless they were received damaged or defective.